How do I link a new property?

This document explains how it is possible to have multiple properties within the Council area linked to your account and on different Payble plans.

Mentionable items

If you are a ratepayer who has properties in multiple Councils, you will not be able to see properties from Council's you are not signed in to without signing in to their specific Payble environment. The easiest way of doing this is through their website.

How-to

Option 1 - Scanning QR code, or navigating from bill provider website

The most simple method to link a new property is to scan the QR code on your rate notice. Scanning the QR code will take you straight to where you need to be, whether this is creating a new plan or making a one-off payment.

Alternatively, visit the Payble link directly from your Council's webpage. You will be redirected to the Payble application and prompted to sign in using either a mobile number, or email if enabled:

After you authenticate, you will be prompted to search for your property. You must search for the property (assessment number) - you will find this on your rate or instalment notices. You will need to enter the number and click 'Lookup Account'

Option 2 - Linking a new property after signing in

Alternatively, if you already have an account linked to your account from the view below you are able to click Menu, and click Link new property - this button will redirect you to the screen above.