How do I cancel a payment plan?

This guide explains how to cancel a payment plan directly in Payble. 

Before You Begin

You can cancel your payment plan yourself in Payble — there’s no need to contact your bill provider.

Once cancelled, your bill provider will be able to see the reason you provided.

In some cases, you may have other options instead of cancelling, such as changing your payment method or skipping a payment, but options depend on your plan type.

How-to

To make changes or view your plan in Payble you will need to sign in using the same authentication method you used when setting up your plan (mobile or email). You will not be able to view your plan if you haven’t authenticated with the exact same method. 

If your plans and payments don’t appear right away, click your Council’s logo at the top of the page to return to your profile, or the Home button. 

Desktop browser the Home button is located on the top banner.

On a Mobile or tablet browser the Home button is located under the menu button.

Once you are on your Home page, click the Active Plans box.

Scroll to the plan you want to modify.

Click the View details button on the plan.

Click the Manage button, then select Cancel Payment Plan from the drop-down menu. 

You’ll be asked to select a reason for the cancellation. The list of reasons may vary depending on your council.

Choose a reason from the list, or enter your own using the Other option.

Click Next to continue.

Your payment plan will be cancelled, and the reason you provided will be visible to your bill provider.