How do I change my Payble contact details?

Updating your information in Payble is simple, but there are some restrictions depending on how your account is created initially.

• You cannot edit or change your sign-in method.

  • If you log in with a mobile number, you cannot edit your mobile number.

  • If you log in with an email address, you cannot edit your email address.

• Your login method is displayed within the application with an icon of a green shield.

• If you lose access to your sign-in method, contact your bill provider. They can help cancel any necessary plans so you can set up a new profile within Payble.

• You can update your name at anytime.

• This process is followed to enable email receipts; however, this specific process is explained > How to enable (or disable) email payment receipts

It's important to note that updating data within Payble does not update Council's records automatically; however, Council may use the information added in Payble to update their records.

How-to

To make changes to your Payble profile, you will need to sign in using the same authentication method you used when setting up your plan (mobile or email) - you can easily get to Payble by going to your Council's website and searching for Payble or by scanning a QR code on a notice. 

After you have signed in, from the Options button on the top banner, select Edit profile. 

On a mobile or tablet browser, the Edit profile button is located under the menu button.

This will take you to the Profile Information screen.

From the Manage drop-down menu on the profile screen, select Edit Details. 

Update your information as needed.

Remember, your mobile number or email cannot be changed if it’s your authentication method - this is how to sign into Payble. 

Click Save Profile to confirm any changes.