How do I change my contact information?

Updating your contact information in Payble is simple, but there are some restrictions depending on how your account is set up. 

Important to Know Before You Start 

• You cannot change your sign-in method.

  • If you log in with a mobile number, you cannot change that number.

  • If you log in with an email address, you cannot change that email.

• If you lose access to your sign-in method, contact your bill provider. They can help cancel any necessary plans so you can set up a new account.

• This process is followed to enable email receipts.

How-to

To make changes or view your plan in Payble you will need to sign in using the same authentication method you used when setting up your plan (mobile or email). You will not be able to view your plan if you haven’t authenticated with the exact same method. 

If your plans and payments don’t appear right away, click your Council’s logo at the top of the page to return to your profile, or the Home button. 

Desktop browser the Home button is located on the top banner.

Mobile browser the Home button is located under the menu button.

Next, from the Options button on the top banner, select Edit profile. The options button is showin in the previous image if using a mobile device.

This will take you to the Profile Information screen.

From the Manage drop-down menu on the profile screen, select Edit Details. 

Update your information as needed.  

Remember, your mobile number or email cannot be changed if it’s your authentication method. 

There is an important toggle at the bottom of this page for allowing receipts to be sent via email.

Click Save Profile to confirm any changes.